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New! Qualisys Support Plans
Qualisys, now offers a comprehensive range of support plans designed to meet the specific needs of your projects. Whether you are initiating a new setup or managing complex integrations, our tailored support options ensure reliable assistance at every stage. Backed by years of expertise, Qualisys is committed to helping you achieve your motion capture goals.
| Starter Free to all Qualisys customers |
Software $ |
Professional $$ |
Extended $$$ |
|
| Online Reporting Subscription Level | Free (10 stored reports) | Free (10 stored reports) | Basic (100 stored reports) | Premium (1,000 stored reports) |
| Student (Guest) Licenses | 5 | 50 | 100 | 500 |
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Website Login | ✓ | ✓ | ✓ | ✓ |
| QAcademy | ✓ | ✓ | ✓ | ✓ |
| Software Upgrades & Bug Fixes | × | ✓ | ✓ | ✓ |
| Phone Support | × | × | ✓ | ✓ |
| Remote Support | × | × | ✓ | ✓ |
| Online Tune-up | × | × | ✓ | ✓ |
| Online Advanced Training1,2 | × | × | × | ✓ |
| Camera Loaner Program1 | × | × | × | ✓ |
| Replacement Accessories | × | × | × | ✓ |
1Available as an add-on to all support plans!
2Professional and Extended Plans cover advanced email queries. Advanced questions include system integrations and analysis modules, but do not cover coding or external software unrelated to Qualisys tools.
NOTE: If you are supported by a Qualisys distributor, your support plans may differ based on arrangements with the distributor. Please reach out to your designated contact person to learn about the specific support plans available through your distributor.
Starter Plan
Free to all Qualisys customers
Website Login
Use the customer dashboard on qualisys.com/my to access downloads and license keys. Lab Managers can login to manage accounts and reports.
Email Support
Email support@qualisys.com for basic questions or bug issues. Professional and Extended Plans cover more advanced queries. See page 4 for more details.
QAcademy Training Videos
Full access to the Getting Started manual on the Qualisys website and all QAcademy tutorials – our online video training library.
Website Login
Use the customer dashboard on qualisys.com/my to access downloads and license keys. Lab Managers can login to manage accounts and reports.
Email Support
Email support@qualisys.com for basic questions or bug issues. Professional and Extended Plans cover more advanced queries. See page 4 for more details.
QAcademy Training Videos
Full access to the Getting Started manual on the Qualisys website and all QAcademy tutorials – our online video training library.
Software Plan
Everything in Starter Plan, plus
Updates & Bug Fixes
Get instant access to the latest tools and features introduced in major releases, as well as minor releases that address bug fixes. External software is not covered.
Updates & Bug Fixes
Get instant access to the latest tools and features introduced in major releases, as well as minor releases that address bug fixes. External software is not covered.
Professional Plan
Everything in Software Plan, plus
Phone Support
Customers can call support on working business days between 8:00 – 17:00 Central European Time and 8:30am – 6:00pm Eastern Standard Time. For Starter and Software Plans, calls are available at an hourly cost.
Remote Support
Starting with an evaluation of the case via email or by phone, a Qualisys support member will use TeamViewer to securely access the customer’s computer remotely, or one recommended by the customer if unavailable.
Online Tune-Up
An annual 2-hour remote session is held to review the system, including setup, settings, and integrations. A support member will help identify focus areas in advance. Customers are responsible for scheduling the session.
Phone Support
Customers can call support on working business days between 8:00 – 17:00 Central European Time and 8:30am – 6:00pm Eastern Standard Time. For Starter and Software Plans, calls are available at an hourly cost.
Remote Support
Starting with an evaluation of the case via email or by phone, a Qualisys support member will use TeamViewer to securely access the customer’s computer remotely, or one recommended by the customer if unavailable.
Online Tune-Up
An annual 2-hour remote session is held to review the system, including setup, settings, and integrations. A support member will help identify focus areas in advance. Customers are responsible for scheduling the session.
Extended Plan
Everything in Professional Plan, plus
Advanced Online Training
An annual remote training session is provided to expand users’ knowledge of key system features. Sessions are customized based on user’s suggestions and may last up to six hours. The customer is responsible for scheduling their session.
Camera Loaner Program
Customers are provided up to three replacement cameras during their agreement period, while their own is being repaired. Loaner models may differ from the original and exclude MRI, Underwater, and Protected cameras. Delivery can take up to two weeks.
Replacement Accessories
Customers can request one of the replacement options listed below once per year. The customer is responsible for booking the replacements through Qualisys support. All markers must be replaced at once. Shipping is free!
Advanced Online Training
An annual remote training session is provided to expand users’ knowledge of key system features. Sessions are customized based on user’s suggestions and may last up to six hours. The customer is responsible for scheduling their session.
Camera Loaner Program
Customers are provided up to three replacement cameras during their agreement period, while their own is being repaired. Loaner models may differ from the original and exclude MRI, Underwater, and Protected cameras. Delivery can take up to two weeks.
Replacement Accessories
Customers can request one of the replacement options listed below once per year. The customer is responsible for booking the replacements through Qualisys support. All markers must be replaced at once. Shipping is free!
Extended Warranty
The Extended Warranty Program offers customers additional coverage for their cameras, sync units, and accessories, including cables and power supplies, beyond the standard warranty period. This program is available for cameras up to 10 years old and must be purchased before the existing warranty expires. Computers, analog boards, and other external equipment are not included in the External Warranty Program. The extended warranty is available only in the US, EU, Switzerland, Norway, Iceland, and the UK.
Student & Guest Licenses
Qualisys includes Student and Guest Licenses in its support plans, enabling academic institutions and project teams to extend their capabilities and foster a continuous learning and collaboration environment. These accounts are assigned by lab managers and have access to the same modules as the parent account. Student and guest licenses are non-transferable and come with a set time limit, automatically expiring after a specific duration determined by the lab manager (6, 12, or 24 months).
Online Reporting
An Online Reporting Subscription is included with all plans. Starter and Software Plans include the Calqulus Engine and storage for up to 10 web reports. The Professional Plan offers storage for up to 100 reports and enhanced features, while the Extended Plan increases storage to 1,000 reports with advanced tools and functionalities. Customers can upgrade to their preferred online reporting subscription by purchasing it separately. For more details about Online Reporting Subscriptions, click here.
Learning Resources
Tutorials
Explore QAcademy, our comprehensive online video training library packed with tutorials and user guides to help you maximize the potential of your Qualisys Motion Capture system.
Getting Started User Manual
Our Online User Manual is designed to guide new users through each step of setting up and using a Qualisys motion capture system.
Webinars
Discover our free webinars to enhance your knowledge of Qualisys products, their applications, and integrations. Access both upcoming live sessions and on-demand recordings anytime.
Tutorials
Explore QAcademy, our comprehensive online video training library packed with tutorials and user guides to help you maximize the potential of your Qualisys Motion Capture system.
Getting Started User Manual
Our Online User Manual is designed to guide new users through each step of setting up and using a Qualisys motion capture system.
Webinars
Discover our free webinars to enhance your knowledge of Qualisys products, their applications, and integrations. Access both upcoming live sessions and on-demand recordings anytime.